WORKING WITH EMPATHY
The Future of Work is NOW--its arrival accelerated by companies' digitized updates and pivots responding to pandemic-related conditions. The nature of work has evolved to become less routine, more projectized. We must now work more closely together and be able to adapt quickly. Empathy is the essential skill that allows us to understand people better and collaborate effectively.
We are launching EMPATHY WORKS--a learning center positioned at the intersection of the Future of Work and empathy. EXPLORE our first course offering SELLING WITH EMPATHY for sales professionals to positively impact individual, team, and overall results.
FACING NEW CHALLENGES
Are you operationally ready to progress at the new pace of business? Advanced technologies and interconnected platforms enabling real-time data gathering and exchanges with customers mean teams working with shorter feedback loops and managing faster product and service upgrades.
Is your workforce equipped to iterate frequently, absorb new marketplace changes, advance, and grow? Evolving business conditions and fluctuating consumer sentiment have increased volatility combined with by clients’ inconsistent technology adoption and competitors’ varying responses.
Are you focused on optimizing project protocols and procedures to support new workflow? Decades of disproportionate increases in complex, non-routine work require new operational practices that emphasize identification and management of workflow for collaborating employee groups.
Thousands of executives and managers from these companies and many others have benefitted from Sophie's empathy-focused courses:
ADAPTING TO NEW CONDITIONS
Are your colleagues mentally and operationally flexible, prepared to accommodate shifting scenarios? Executives and employees who are open-minded and explore the breadth of possibilities are best-positioned to devise relevant solutions for ongoing changing circumstances.
Have you adopted new leadership styles to build trust, embrace everyone’s ideas, and emphasize oversight? Coaching approaches with more shared responsibility are replacing traditional, secretive ‘Command and Control’ management that is now too slow, alienating, and imbalanced.
Are managers and frontline units engaged and well-supported working across multiple locations? Remote working is becoming a viable, long-term option as employees start to identify their preferences and configure individual and team set-ups to achieve optimal productivity and results.
BEGINNING WITH SALES
BEGINNING WITH SALES
HEIGHTENED AWARENESS - You will understand how empathy works and its benefits for all sales division leaders and managers, and sales professionals.
CRITICAL SKILLS - You will be able to practice empathy, improving all interactions with prospects, customers, and team members.
PRACTICAL HABITS - You will be able to establish new routines all along the sales process, increasing your conversion rates and overall outcomes.
EMPATHY WORKS' BENEFITS
Courses are comprised of targeted segments with video lessons narrated by the course instructor. Lessons incorporate numerous video examples and graphics to illustrate different scenarios as well as including text slides reinforce key takeaways.
At the end of every lesson, there are quizzes for learners to take to confirm their understanding of the course content and aid their recall. Many contextual questions help course takers apply their new knowledge in familiar situations and recognize how to integrate empathy habits in ways that will benefit them.
Instructor, Sophie Wade, leads live workshops and is available to answer emails from course takers. She supports learning experiences, especially questions about contextual application of empathy in course takers' own corporate environment.
CERTIFICATE OF COMPLETION
Upon completing all the lessons and quizzes, learners will receive an Empathy Works Certificate of Completion which verifies that they have taken every lesson and answered all the questions. The certificate officially confirm their new knowledge and readiness to practice empathy skills across all their relevant activities.
CRAFTING YOUR FUTURE
Now the Future of Work has arrived, it is time for you to be proactive and craft a flexible, responsive and sustainable work environment so your business and workforce can adapt to market conditions as they evolve.
CONTACT Sophie Wade to discuss your company's strategic competitive status: considering the culture, digital progress, and leadership and team skills. Enable your company to emerge successfully from these current challenges. Reach out directly and we can find a time to chat soon!