SELLING IN A
CHANGING
WORLD
WHY SELL WITH EMPATHY?
Empathy is an essential skill in today’s uncertain marketplace to help sales professionals increase conversion rates and grow revenues. Empathy helps you understand people better—what they need, what problems they are facing, how you can best connect with them and customize proposals to close the deal.
Take our NEW Selling with Empathy course and incorporate empathy habits into your sales process to deepen relationships, better target pitches, convert prospects, and upsell customers. Workforce Innovator, Sophie Wade, helps you use empathy to positively impact your individual, team, and overall results.
YOUR MARKET CHALLENGES
EASY DATA ACCESS
Increased interconnectivity and digitization mean potential buyers now have easy access to substantial amounts of data about all companies' offerings BEFORE you connect with them. Would you benefit from making initial conversations more effective?
MORE COMPETITION
Standing out in a crowded marketplace is not easy. It is hard to differentiate yourself to potential buyers and explain how your product or service is the right solution for them. Would you like help breaking through the noise?
UNPREDICTABILITY
COVID19-related business restrictions depend on location and situation and continue to evolve which has reduced predictability for business operations. Would you like be better prepared and able to adapt to changing conditions?
SOPHIE'S COURSES
Thousands of executives and managers from these companies and many others have benefitted from Sophie's empathy-focused courses:
ADAPTING TO NEW CONDITIONS
CHANGING NEEDS
Prospects' and clients' situations are evolving which reduces your ability to predict their needs with confidence and craft the right solution so that your proposal hits home. Would you like practical tips so you can gather critical details and better target your pitch?
BRIDGING GAPS
The COVID19 pandemic has reduced travel and limited in-person meetings, disrupting sales channels and processes. Can you imagine benefiting from expert advice to update your process, connect more easily across distances, and improve conversions?
VIRTUAL SELLING
Video meetings can be clunky for developing relationships. However, using empathy skills, you will greatly improve how well you understand and click with a prospect or customer. Wouldn’t you like smoother video call interactions and to achieve better outcomes?
WHAT'S INCLUDED
VIDEO MODULES
Four comprehensive course sections are broken down into 17 targeted segments. Lessons incorporate numerous video examples and graphics are used to illustrate different scenarios and text slides reinforce key takeaways.
LESSON QUIZZES
At the end of every lesson, there are quizzes for learners to take to confirm their understanding of the course content and aid their recall. Many contextual questions help course takers apply their new knowledge in familiar situations and recognize how to integrate empathy habits in ways that will benefit them.
DIRECT ACCESS
Instructor, Sophie Wade, is available to answer emails from course takers. She supports the learning experience, especially those who have specific contextual application of empathy in their corporate environment.
CERTIFICATE OF COMPLETION
Upon completing all the lessons and quizzes, learners will receive an Empathy Works Certificate of Completion which verifies that they have taken every lesson and answered all the questions. The certificate officially confirm their new knowledge and readiness to practice empathy skills across all their sales activities.
WHAT YOU'LL LEARN
WHAT YOU'LL LEARN
HEIGHTENED AWARENESS - You will understand how empathy works and its benefits for all sales division leaders and managers, and sales professionals.
CRITICAL SKILLS - You will be able to practice empathy, improving all interactions with prospects, customers, and team members.
PRACTICAL HABITS - You will be able to establish new routines all along the sales process, increasing your conversion rates and overall outcomes.
SECTION 1: The Importance of Empathy
SECTION 1: The Importance of Empathy
Why empathy matters and how practicing empathy skills will make a difference for your sales group, positively impacting sales outcomes. You will be able to describe empathy’s three components as well as key ways to integrate empathy into updated sales leadership practices.
SECTION 2: Managing with Empathy
SECTION 2: Managing with Empathy
How to integrate empathy and update sales management to address new sales conditions, responsibilities, and processes. You will access empathy habits to improve individual and team results and be able to convince all reps about empathy training's benefits.
SECTION 3: EMPATHY TRAINING FOR TEAMS
SECTION 3: EMPATHY TRAINING FOR TEAMS
You will discover what empathetic behaviors will help you understand and convert prospects and more easily achieve individual and team sales goals. You will be able to use empathy skills and strengthen relationships with customers with long-term upselling benefits.
SECTION 4: SUPPORTING SALES DIVISION SUCCESS
SECTION 4: SUPPORTING SALES DIVISION SUCCESS
This last section outlines how to create an enabling environment that encourages empathetic behaviors from everyone and describes how to avoid reactions that hinder empathy. You will be able to list beneficial habits to create that are relevant for your sales group and team.
OUR GUARANTEE
I am confident that you will achieve better results across your sales activities by taking this course. However, if you are not satisfied with your learning experience, please contact us for a refund. We would love to know how the course did not meet your expectations, so we can make improvements. Empathy matters.
Warmly,
Sophie
FAQ
GETTING STARTED
Q: Am I able to watch the video and try out a lesson before buying the course?
A: You need to purchase the course first. If you are not fully happy, we'll refund you.
Q: When can I get started?
A: As soon as you have paid for it!
Q: How long do I have to take the course? Is there a set time limit for completing it?
A: As long as you like. Take it at your own pace. Return and refresh your skills when you want.
WHILE YOU'RE LEARNING
Q: I am in business development--is this course the right one for me?
A: Absolutely. All outward-facing roles will benefit from this course.
Q: What if I have questions while I am going through the course? Who can I ask?
A: You will have access to the instructor, Sophie Wade, to ask those questions once you get started.
Q: How will I know if I am doing the exercises correctly?
A: You will see an improvement in your interactions! If you have specific contextual questions, just ask your course instructor.
