SELLING WITH EMPATHY
SELLING WITH EMPATHY
Empathy is a key skill for creating deeper connections and relationships—the building blocks of sales. With empathy, salespeople can achieve a deeper understanding of what prospects are going through and connect better with existing customers.
This workshop shows sales leaders how to incorporate empathy into the management and training of sales teams and helps sales reps deepen customer relationships and increase sales. Learn how to use empathy to distribute responsibility and improve team performance.
Experience how empathy affects individual and team sales results
Understand the key components of empathy to practice—think, feel, and act
Recognize how empathy helps connect with prospects’ situations and needs
Use empathy to better target and communicate appropriate solutions
Identify how deepening relationships with customers improves upselling opportunities
Encourage conditions that cultivate an open-minded, empathetic organization
Practice exercises to establish and sustain new empathetic habits
LEADING WITH EMPATHY
LEADING WITH EMPATHY
Have misunderstandings with team members impacted collaboration and results? Which interactions in the animation seemed most typical of your company—the disconnected or empathetic ones?
This workshop highlights the importance of empathy as the critical interpersonal skill for leaders to engage and support employees in an unpredictable business climate and evolving work environment. Experience how empathy enables leaders to build trust-based relationships, empower team members, and boost teamwork.
Recognize the value of practicing empathy skills in a leadership role
Learn how empathy works and its three key components—think, feel, and act
Identify leadership situations highly-impacted by empathetic approaches
Consider and understand team members’ different points of view and reactions
Distinguish and tap into what employees are going through
Adapt responses using empathy to provide tailored guidance and support
Realize relevant beneficial habits incorporating empathy with measurable results
Practice and launch new leadership routines improving workplace dynamics with your teams
SITUATIONS & STORIES
Business conditions are fluid. Progress is uncertain. Evolving situations need responses. Employees are working together more closely, frequently processing marketplace updates and customer feedback, brainstorming, testing, and implementing new ideas rapidly.
Empathetic mindsets encourage greater openness and responsiveness to changing circumstances. Practicing empathy skills enables better communication and collaboration—across the corporate ecosystem.
Participants consider each other’s different perspectives and potential stories to expand their range of interpretations and reactions. Situational exercises give attendees opportunities to relate and appreciate empathy’s benefits. Let Sophie engage leaders’ and sales groups’ empathy to yield significant results.
DISCOVERY & DYNAMICS
Participants’ natural empathy is highlighted through workshop activities, encouraging expanded practice of empathy skills in professional environments. Groups practice tapping into others’ emotions to increase insights and positive reactions.
Workshop settings enable attendees to modify their responses based on improved understanding leading to more productive leadership or sales interactions and outcomes. Sophie reveals beneficial habits to adapt for a variety of workforce scenarios.
Attendees identify relevant new routines incorporating empathy to practice and trial. Gamified exercises promote adoption creating impactful experiences and taking initial steps. Hire Sophie to encourage your leaders, sales managers and teams to apply empathy skills and enhance results across your organization.
Presence Required is a professional development cooperative, working together to deliver curated sets of transformational learning events that equip people with the tools to thrive in the Future of Work.
Sophie is a Co-Founder and on the Steering Committee of Presence Required. Members are global professionals specializing in applied empathy, design innovation, purpose, organizational change, social impact, cross-cultural collaboration, resilience and more.
Presence Required unique model emulates collaborative frameworks what will be the norm for workers of tomorrow. Members work together as a team to change mindsets, reprogram instincts, and fundamentally reframe how we think and approach challenges.
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