[01:46] We are ready to put 2021 behind us, just as with 2020, but we are in a better place.
[02:51] However, the lingering pandemic has taken a toll on our mental health.
[03:19] Dashed expectations contributed to spring-time burnout, how could well-being be better supported next year?
[04:22] How empathetic concern dropped off during 2021 despite ongoing challenges.
[05:14] After a rollercoaster year, we need to pay attention to emotions and practicing empathy.
[06:30] The majority of new business conditions and lasting operational changes result from digitization, accelerated by the pandemic.
[07:40] Reflection can draw out the insights we need to transform successfully for 2022.
[08:35] Excuses that block or stall change are understandable, but they prevent important progress.
[09:56] The purpose of workplace flexibility is not “letting people work remotely”.
[10:42] There are many ways to give employees more control over how they accomplish their work.
[11:37] Offering equitable working arrangements does not mean employees all having identical options.
[12:29] Surveys help uncover suggestions from employees who know what flexibility they would like.
[13:14] A new work model will fail if leadership is not consistently committed to making it work.
[13:43] How employees act if they are engaged in their work—wherever they are working.
[14:31] Many people use those magically creative “water cooler” moments to insist on office-based work.
[15:41] The realities of creativity and serendipity and being proactive.
[16:52] Why every company needs to implement flexible work arrangements and manage differently.
[18:16] What the new “Project Economy” means regarding how we think about and organize work.
[19:20] Questions to assess 2021 project work methods at your company.
[20:43] How digitization has changed our understanding of business workflows and increased adaptability.
[21:42] Questions to assess how digitalization effected your company’s ability to adapt in 2021.
[23:23] Why are we able now to have a better understanding of our individual preferences?
[23:57] Questions to draw insights from your 2021 work experiences to optimize future results.
[25:05] Critical benefits of recognizing and accommodating our own and coworkers’ preferences.
[26:05] Where to focus useful retrospection to gain useful awareness and start 2022 off well!