About the podcast

About the podcast

Sophie addresses current business conditions and explores ways to navigate the disruption. She shares informative insights and interviewing leading innovators who are providing or benefiting from transformative solutions that will allow companies to emerge with sustainable models, mindsets, and business practices.

Find out how to transition to more effective, productive, and supportive new ways of working—across locations, generations, and platforms—as we harness these challenging circumstances to drive significant, multidimensional changes in all our working lives.

Latest episode
Learn more



Generative AI at Work: Truth, Changes, and Consequences

Elias Baltassis is a Partner and Senior Director at the Boston Consulting Group. He has deep expertise in AI- and data-enabled strategy, data operating models, data governance, responsible artificial intelligence and ethics, and new data-driven business development. Elias is passionate about data and analytics and the transformative impact of artificial Intelligence on business and society. He shares his insights about generative AI and LLMs, their potential effect on business, productivity, and relationships, including our necessary attention to ethics and far-reaching implications of AI in the workplace and on the Future of Work. Read more

Listen to the episode

Recent Episodes

Purposefully Integrating Empathy and AI at Work

Minter Dial and the podcast’s host, Sophie, discuss empathy at work in the new technology-driven era of business and work. They both draw from their books—Minter’s rerelease of Heartificial Empathy: Putting Heart into Business and Artificial Intelligence and Sophie’s second book Empathy Works: The Key to Competitive Advantage in the New Era of Work. They explore and debate how to integrate empathy effectively as well as bring a human-centric approach to the AI-infused business and working landscape. Minter shares his insights about the importance of companies’ having an ethical framework that incorporates empathy as they integrate more AI. Read more

Listen to the episode
Remote Work is Helping Us Learn How to Work Effectively

Kate Lister, President of Global Workplace Analytic and seasoned expert on distributed work, returns for Part 2 of her interview about hybrid and remote working. In this episode, Kate describes how to deploy remote options successfully—how we need to update management and work practices. She explains what claims and complaints about remote working research confirms and counters, what we need to be productive and to innovate, why surveillance is not managing, and how important remote options are for supporting sustainability. Read more

Listen to the episode

Earlier Episodes


How to Compete in the New Era of Work

We are in a period of change. The new world of work is significantly more digitized and decentralized than before. We need to orient ourselves differently to be successful, shifting from transactional to human-centric management, mindsets, and methods to deal with the faster pace of business developments, continuing uncertainties, more complex issues, and an increase in multidimensional projects. Sophie shows you why empathy is a critical corporate value, mindset, and skill for improving engagement and productivity, and achieving sustained growth as we emerge from the pandemic.

Learn more

“With an engaging style, thoughtful research, and wisdom, Sophie articulates the most critical skill of great leaders and companies – how they listen to, empathize with, and react to their employees and customers. A highly recommended read for leaders and aspirational leaders of tomorrow.”


Chief Marketing Officer, CVS Health


Remote Work Junkie: Top 50 Remote Work Experts & Leaders to Follow

“Sophie Wade is on the curated list of the top experts and leaders that contribute to and innovate the remote work space.” August 2022

Zoë Routh Leadership Podcast: Empathy is the Master Leadership Skill

“Zoë Routh interviews Sophie Wade” August 2022

Winning Teams Podcast: When Empathy is a Key Competitive Advantage

“John Murphy interviews Sophie Wade” July 2022

More press