WORKING WITH EMPATHY - The Essential Power Skill for Modern Leaders

Soft skills are rising in importance in the modern workplace—with empathy at the core. Empathy skills improve managers ability to build strong connections, and communicate and collaborate well across hierarchy levels, generations, and locations.

Referencing neuroscience and behavioral psychology, Sophie explains empathy with specific examples and audience participation; identifies measurement methods; describes how to understand and tune into team members’ emotions; and shares ways to establish effective empathy habits to improve team management, engagement, performance, and retention.

THE MULTIGENERATIONAL WORKFORCE – Bridging Gaps and Co-Creating

The span of generations in the workforce brings a great variety of values, expectations, meanings, technology-savvy, and mindsets together. Misunderstandings and interactions at cross-purposes can occur.

Sophie helps attendees recognize the diverse meanings and interpretations of our words, personal contexts, and the benefit of clarifying questions to bridge individual differences. She shares tips to stimulate constructive communication and collaboration. Sophie’s insights enable audience members of all generations to lead, manage and work together effectively involving a diverse team, improving interactions, performance, and results.

MANAGING HYBRID TEAMS - How to Nurture High-Performing Distributed Teams

In tech-driven, less predictable business environments, more is now required of your workforce. Each person must be able to collaborate and contribute effectively wherever they are. Sophie explains how new mindsets, management approaches and ways of working help integrate distributed workers so they can work well together. She discusses how to include and support remote workers whether they are employees or independent contractors. Sophie shares insights about accommodating different roles, working styles, and tools so that decentralized teams can be as engaged and productive as possible.