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We are in a period of change. We need to think and act differently. The new world of work is significantly more digitized and decentralized than before―a transformation accelerated by the COVID-19 crisis. We need to orient ourselves differently to be successful, shifting from transactional to human-centric management, mindsets, and methods to deal with the faster pace of business developments, continuing uncertainties, more complex issues, and an increase in multidimensional projects.

In Empathy Works, work futurist, international keynote speaker, popular online course instructor and workforce consultant Sophie Wade shows you why empathy is a critical corporate value, mindset, and skill for improving engagement and productivity, and achieving sustained growth as we emerge from the pandemic.

An invaluable resource for both established and rising executives and managers, Empathy Works provides you with essential insights and knowledge to adapt, thrive, and grow―no matter what the future holds.

Buy Empathy Works today!


HUMAN-CENTRIC SYSTEM - Recognizing the emphasis on customers and employees to transform your business for the highly digitalized new era of work--faster, more complex, and less predictable.

WHY EMPATHY MATTERS – Finding out why empathy is essential for sustainable growth and how to integrate it into your corporate culture, leadership mindset, and distributed teamwork.

NEW EMPATHY HABITS – Practicing empathy’s three steps to enhance your skills and establish new habits to improve interactions with prospects, customers, and team members.


With an engaging style, thoughtful research, and wisdom, Sophie articulates the most critical skill of great leaders and companies – how they listen to, empathize with, and react to their employees and customers. A highly recommended read for leaders and aspirational leaders of tomorrow.

Empathy Works is an essential guide to developing one of the most critical leadership tools in the modern workplace. Transactional conversations that focus on the job in hand may seem time efficient but as Sophie illustrates, through a series of case studies and exercises, building empathy with colleagues and customers is key to establishing trust, unlocking creativity and becomes an important source of competitive advantage.

The past two years have broken all the conventions of work and Empathy Works makes a convincing case for reframing all aspects of corporate life to make it work more effectively for people and the heart of a company’s strategy.



Read Sophie’s numerous contributions to Fortune, the Huffington Post, SAP’s Digitalist Magazine, and Medium as well as many other featured articles. She stays current on Future-of-Work issues and shares new research, important updates, and raises questions of interest for companies wanting to maintain their competitive advantage in an evolving and unpredictable business climate.

Sophie writes regularly and covers a broad range of topics including: digital transformation; work-related structural economic issues; the employee experience; Millennial and Gen Z needs; workplace flexibility; effective remote working; managing remote working, decentralized teams; cross-generational communication; and how to engage and retain employees of all ages.

Articles & blogs



Explore Sophie’s interviews with innovative leaders who are putting new ideas into practice and experiencing the benefits. She highlights sustainable ways of working, compelling employee experiences, and productive modes of interacting, all of which are game-changers for engaging and retaining employees and improving results.

Sophie reviews existing habits and questions practices based on new possibilities and supporting data. Sophie reviews and shares new studies to validate why progress is important and in which direction we can advance to enjoy significant benefits by adapting.

Interviews & research


Sophie addresses current business conditions and explores ways to navigate the disruption. She shares informative insights and interviewing leading innovators who are providing or benefiting from transformative solutions that will allow companies to emerge with sustainable models, mindsets, and business practices. Find out how to transition to more effective, productive, and supportive new ways of working—across locations, generations, and platforms—as we harness these challenging circumstances to drive significant, multidimensional changes in all our working lives.

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Sophie Wade is a speaker and author of Executive MBA textbook Embracing Progress. Next Steps for the Future of Work. She is Founder and Workforce Innovation Specialist at Flexcel Network. Sophie has a BA from Oxford University and an MBA from international business school INSEAD.

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