About the podcast
About the podcast
Sophie addresses current business conditions and explores ways to navigate the disruption. She shares informative insights and interviewing leading innovators who are providing or benefiting from transformative solutions that will allow companies to emerge with sustainable models, mindsets, and business practices.
Find out how to transition to more effective, productive, and supportive new ways of working—across locations, generations, and platforms—as we harness these challenging circumstances to drive significant, multidimensional changes in all our working lives.
Discover Sophie’s new book
Learn moreLATEST EPISODE
LATEST EPISODE
Reframing Work as a Product and Employees as Customers
Dart Lindsley, Strategic Advisor, People Experience at Google. Dart is also a writer, speaker, and host of the Work for Humans podcast – on a mission to humanize work. Dart share insights about his realization that businesses are multisided marketplaces where employees are (overlooked) customers of work and work is a product. To better design the work product, he explores what people ‘hire their job’ to do for them. Dart recognizes teams’ agency and ability to allocate their attention among themselves to complete tasks effectively. He discusses a flipped org chart with managers in supportive, rather than directive, roles. He advocates for greater leadership closest to the customer. Read more
Recent Episodes
Co-creating with AI: Creative Friction, Trust, and Transparency
Juliette Powell is Founder and Managing Partner of Kleiner Powell International, a consultancy working at the intersection of responsible technology and business. She is also co-author of “The AI Dilemma: 7 Principles for Responsible Technology.” Juliette brings rich technology research and innovation experience to evaluate our evolving landscape as we anticipate AI integration. She explains her core concerns—what we need to pay attention and lean into. She discusses the importance of personal data ownership, creative friction, digital trust, and logic. Juliette explains how diverse contributions diminish divergent, asymmetric trajectories, so we all need to be involved. Read more
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OFFICE BUILDING OWNERS & OCCUPIERS CO-CREATING NEW EXPERIENCES
David Abrams is the co-founder and CEO of HILO, a platform that is digitizing customer experience to create connected communities of people in buildings. David is also host of TEN, the Tenant Experience Network. David brings his entrepreneurial and marketing background and context to explore commercial real estate landlords’, owners’, and occupiers’ evolving circumstances. He explains why they need to be collaborating to create hospitality-driven, new tech-enhanced environments and programmed experiences for tenants—for each individually and together as a community. Read more
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Earlier Episodes
Reflecting on Our Working Lives: Why, What, and Remotely?
with Michelle Coulson
February 16, 2024
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Intentionally Evolving with Technological Transformation
with Jeff Frick
January 26, 2024
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Updating the Employee Experience for 2024 and Beyond
with Cecelia Girr
January 19, 2024
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2024: Committing to the Human-centric Eco/System
with Sophie Wade
January 10, 2024
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Human-centric Leadership for Data-driven Businesses
with Josh Bottomley
December 23, 2023
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Building Connective Communities for Modern Workers and Workplaces
with Margaux Miller
December 8, 2023
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The People Journey to Human First Leadership
with Paul Wolfe
November 24, 2023
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Expanding Experiences for Working and Family Lives
with Rekha Magon
November 16, 2023
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Connecting with Generation Z’s Perspectives through Vulnerability
with Danielle Farage
October 27, 2023
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The Strategic Approach to Modern Work: Co-Creating Outside the Box
with Sophie Wade
October 20, 2023
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Aligning Process, People, Productivity, and Profits: The Four Day Work Week
with Joe O'Connor
October 13, 2023
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Strategic Innovation of Business Districts, Offices, and Work Options
with Francis Saele
September 29, 2023
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How to Nurture Well-being and Mental Health at Work
with Paula Allen
September 15, 2023
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General Artificial Intelligence and the Spatial Web at Work
with Dan Mapes
September 8, 2023
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Change Leadership: Emphasizing People Co-Creating the Future
with Lata Hamilton
August 18, 2023
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Future of Work Report: Progress and Potential
with Gary A. Bolles
August 11, 2023
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How Communication Strengthens a Modern Work Culture
with Joanna Parsons
July 21, 2023
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Deep Listening for Enhanced Communication and Effective Meetings
with Oscar Trimboli
June 30, 2023
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International Distributed Work is Growing: Why, How, Where, For Whom?
with John Lee
June 23, 2023
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Transformation at Scale Enabled by Employee Ownership
with Nina Bhatia
June 16, 2023
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Rising Millennials’ Approach to Work, Values, Innovation, and Leadership
with Alicia Serrani
June 9, 2023
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Generative AI at Work: Truth, Changes, and Consequences
with Elias Baltassis
May 19, 2023
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Remote Work is Helping Us Learn How to Work Effectively
with Kate Lister (Part 2)
May 5, 2023
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Self Employment: A Popular Pathway in the New World of Work
with Jeffrey Shaw
April 14, 2023
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The Agile Mindset: Experimenting, Empowering, and Empathizing
with Eric Ng
March 24, 2023
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Understanding and Preparing Our Future Workforce
with Winston Peters
March 17, 2023
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Generations at Work: Shifting, Sharing, Parenting, and Pressures
with David Stillman
March 10, 2023
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Using External Goals to Optimize Work Outcomes: Extreme Sports Case Study
with Will Ridgway
February 24, 2023
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Modern Leadership: Shifting Mindsets, Meta Skills, and Sphere of Impact
with Zoë Routh
February 17, 2023
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Leading Remote (First): Learnings From A Pioneer
with John Riordan
February 10, 2023
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The Strategic, Integrated Role of Human Resources in the New Era of Work
with Allison Allen
January 27, 2023
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The Asynchronous Mindset & Methodology — Key to Working “Remote First”
with Liam Martin
January 19, 2023
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Zillennial Insights on Work: Productivity, Impact, Security, Creativity, & Skills
with Steven Miller
January 13, 2023
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Reviewing ’22 – How Are We Doing? What’s Working?
with Sophie Wade
December 28, 2022
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Gen Z: Who They Are, What They Think, How They Work
with Dr. Meghan Grace
December 28, 2022
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Digital Nomadism: Enhancing and Expanding an Enriched Experience
with Rowena Hennigan
December 2, 2022
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Learning from the Music Industry: Evolving with Technology Disruption
with J.R. Richards
November 25, 2022
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Leaders are Listening to the Voices of Change
with Adam Tuckwell
November 18, 2022
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Empathy and AI — Algorithms that Help Us Listen and Learn
with Dr. Grin Lord
November 11, 2022
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Transforming Financial Services with a Human-Centric Approach
with Colin Field
October 28, 2022
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EMPATHY WORKS
The Key to Competitive Advantage in the New Era of Work
We are in a period of change. The new world of work is significantly more digitized and decentralized than before. We need to orient ourselves differently to be successful, shifting from transactional to human-centric management, mindsets, and methods to deal with the faster pace of business developments, continuing uncertainties, more complex issues, and an increase in multidimensional projects. Sophie shows you why empathy is a critical corporate value, mindset, and skill for improving engagement and productivity, and achieving sustained growth as we emerge from the pandemic.
Learn more“Empathy Works makes a convincing case for reframing all aspects of corporate life to make it work more effectively for people and the heart of a company’s strategy.”
MARK READ
CEO, WPP
SOPHIE IN THE NEWS
Remote Work Junkie: Top 50 Remote Work Experts & Leaders to Follow
“Sophie Wade is on the curated list of the top experts and leaders that contribute to and innovate the remote work space.” August 2022
Zoë Routh Leadership Podcast: Empathy is the Master Leadership Skill
“Zoë Routh interviews Sophie Wade” August 2022
Winning Teams Podcast: When Empathy is a Key Competitive Advantage
“John Murphy interviews Sophie Wade” July 2022
theworkinprogressreport
Expert intelligence and insights on Future of Work topics. Curated articles shared biweekly with updates on the latest trends.
